Refund policy

Return Policy

We want you to love your skincare products, but if for any reason you are not fully satisfied with your purchase, we’re here to help.

Returns & Exchanges
Due to the nature of our products and for hygiene reasons, we do not accept returns on opened or used items. However, if you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery so we can make it right.

Eligibility for Return:

• Items must be unopened, unused, and in original packaging

• Must be returned within 14 days of delivery

• Proof of purchase (receipt or order number) is required

Refunds
Approved returns will be refunded to your original form of payment or issued as store credit, based on your preference. Please allow 5–7 business days for the refund to process once we receive your return.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item). We recommend using a trackable shipping service to ensure your return reaches us safely.

How to Start a Return
To initiate a return or report a problem with your order, please email us at [your email address] with your order number and a brief description of the issue. We’ll guide you through the next steps.

Thank you for supporting our skincare business!